tk711 Privacy Policy

1. Introduction

tk711 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the tk711 website at tk711.bid. This Privacy Policy ("Policy") has been prepared in accordance with internationally recognised data protection principles and describes our practices regarding the collection, storage, use, disclosure, and protection of personal information.

This Policy applies to all personal data processed by tk711 in connection with the operation of the online casino and sports betting platform, including data provided during account registration, identity verification, payment processing, customer support interactions, and ordinary gameplay activity. By creating an account on tk711 or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

2. Data We Collect

tk711 collects personal data that is necessary to provide a safe, compliant, and fully functional online gaming service. The categories of personal data we may collect include, but are not limited to, the following:

Category	Examples	Purpose
Identity Data	Full name, date of birth, National Identity Card (NID) number, passport number	Account registration, KYC verification, age verification
Contact Data	Mobile number, email address, city of residence (e.g., Dhaka, Chittagong)	Account communications, support, promotional messages (with consent)
Financial Data	bKash number, Nagad number, Rocket number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session duration	Platform security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bets placed, bonus activity, login timestamps	Service improvement, responsible gaming monitoring, personalisation
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Quality assurance, dispute resolution, training
Verification Documents	Scanned NID, selfie photographs, utility bills, bank statements	KYC compliance, age and identity verification, withdrawal approval

We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data for identification purposes, except where strictly required by applicable law or regulatory obligation.

3. How We Collect Your Data

tk711 collects personal data through several channels depending on the nature of your interaction with the platform:

3.1 Direct Collection

You provide data directly to us when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotional offer. This is the primary source of your personal data held by tk711.

3.2 Automated Collection

When you use the tk711 platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, session data, and in-app behaviour such as game selections and wagering patterns.

3.3 Third-Party Sources

We may receive data about you from third-party service providers engaged by tk711, including identity verification agencies, payment processors (such as bKash, Nagad, and Rocket), fraud detection services, and game analytics providers. Any data received from third parties is handled in accordance with this Policy and is used only for the purposes for which it was shared.

4. How We Use Your Data

tk711 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary uses of your data include:

• Account management: Creating, maintaining, and securing your tk711 player account.
• Identity and age verification: Confirming that you meet the 18+ age requirement and verifying your identity in compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Payment processing: Facilitating deposits and withdrawals via your chosen Bangladeshi payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other forms of abuse or criminal activity.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services.
• Legal compliance: Meeting our obligations under applicable laws, regulatory requirements, and lawful requests from competent authorities.
• Service improvement: Analysing aggregated usage data to enhance platform performance, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications, which you may withdraw at any time.

5. Legal Basis for Processing

tk711 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing is required to perform our obligations under the agreement between you and tk711, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including AML regulations, KYC obligations, and lawful requests from regulatory or law enforcement bodies.
• Legitimate interests: Processing is necessary for the legitimate interests of tk711, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

tk711 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third parties under the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket), identity verification agencies, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), cloud hosting providers, and customer support tools. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tk711, its players, or the general public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tk711's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the applicable privacy terms via email or a prominent notice on the platform.

6.4 Aggregated Data

We may share anonymised or aggregated data that cannot reasonably be used to identify any individual player with analytics partners, industry research bodies, or advertising networks for the purpose of understanding market trends and improving our service offerings.

7. Data Retention

tk711 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with tk711.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in accordance with AML compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support correspondence: Retained for three (3) years from the date of last interaction.
• Marketing consent records: Retained for as long as you remain opted in, plus three (3) years following withdrawal of consent.
• Closed account data: Core account and transaction records are retained for five (5) years after account closure, after which they are securely deleted or anonymised.

Where retention beyond these periods is required by law or is necessary in connection with ongoing legal proceedings, we will retain the relevant data until that obligation is resolved.

8. Security Measures

tk711 takes the security of your personal data seriously and has implemented a range of technical and organisational safeguards to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• End-to-end SSL/TLS encryption across all pages, login flows, and payment processes on the tk711 platform.
• Secure, access-controlled data storage infrastructure with role-based access permissions for internal staff.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for internal administrative access to player data systems.
• Automated fraud detection systems that monitor for unusual account activity and flag suspicious transactions in real time.
• Strict data minimisation practices — we collect and retain only the data that is genuinely necessary for the stated purpose.

Despite these measures, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your tk711 account has been accessed without your authorisation, contact us immediately at [email protected].

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on return visits, maintain your session, and remember certain preferences. tk711 uses both first-party cookies (set by tk711 directly) and third-party cookies (set by our service providers and analytics partners).

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance and analytics cookies: Collect anonymised data on how players use the platform, which pages are visited most, and where errors occur, helping us improve the service.
• Functional cookies: Remember your preferences such as language settings and game display options to personalise your experience.
• Marketing cookies: Used (with your consent) to deliver relevant promotions and track the effectiveness of our marketing campaigns.

9.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the tk711 platform, including your ability to log in or maintain an active session. Consult your browser's help documentation for guidance on cookie management.

10. Your Data Rights

As a registered user of tk711, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of access: You may request a copy of the personal data tk711 holds about you, along with information about how it is used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You may object to the processing of your personal data where it is based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all valid data rights requests within 30 calendar days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Minors & Age Policy

tk711 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes mandatory age verification steps, and we conduct ongoing checks to identify and close any accounts found to belong to underage individuals.

If you are a parent or guardian and believe that a minor has registered on tk711 or provided us with personal data, please contact us immediately at [email protected]. We will promptly investigate the matter, close the relevant account, and securely delete the minor's personal data in accordance with our data retention obligations.

12. Third-Party Links

The tk711 platform may contain references to third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) and payment partners (bKash, Nagad, Rocket). While we take care in selecting our partners, tk711 is not responsible for the privacy practices or content of any third-party website or service. This Privacy Policy applies solely to data processed by tk711 in connection with the tk711 platform. We encourage you to review the privacy policies of any third-party services you interact with independently of tk711.

13. Changes to This Privacy Policy

tk711 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or an in-platform notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The version of the Policy published on tk711.bid at any given time is the version currently in effect. Your continued use of the tk711 platform following publication of an updated Policy constitutes your acknowledgement and acceptance of the changes.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tk711 handles your personal data, please contact our dedicated privacy team. We take all privacy-related enquiries seriously and will respond within 30 calendar days.

Contact email: [email protected] (plain text — not a clickable link). Please include your registered username and the subject "Privacy Enquiry" to ensure your message is directed to the correct team.

If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. tk711 will cooperate fully with any such investigation.